Help Center

Frequently Asked Questions

Find answers to common questions about our services, pricing, and process. Can't find what you're looking for? Contact us anytime.

Jump to section:

General Pricing & Payments Services Technical Support

General Questions

VisionaryCollection specializes in delivering intelligent, AI-powered automation solutions and professional web development services. We help businesses streamline operations, cut costs, and accelerate growth through tailored automation systems, modern websites, and expert consulting. Our mission is to make cutting-edge technology accessible and practical for businesses of all sizes.

We work with businesses of all sizes, from local small businesses to growing enterprises. Our services are perfect for:

Small businesses needing their first professional website
Companies looking to automate repetitive tasks
Businesses wanting to improve customer service with AI
Organizations ready to modernize their operations
Entrepreneurs scaling their online presence

Getting started is simple! First, schedule a free consultation through our contact page. During this 30-60 minute session, we'll discuss your business goals, analyze your current situation, and identify opportunities. We'll then provide you with a customized proposal and roadmap. There's no obligation or pressure to commit—we just want to understand your needs and show you how we can help.

Yes! We work with clients all over the world. Our entire process can be done remotely through video calls, screen sharing, and online collaboration tools. We've perfected our remote workflow to ensure seamless communication and project delivery, regardless of your location.

Pricing & Payments

We offer three main packages:

Website Starter Package ($500–$1,500): One-time payment for a clean, modern website with mobile optimization, basic SEO, and CRM setup.
AI Add-On Package ($200–$800/mo): Monthly subscription for AI automation including chatbots, lead automation, appointment scheduling, and more.
Monthly Care Plan ($150–$400/mo): Ongoing maintenance, hosting, security, updates, and priority support.

Yes! We offer flexible payment plans for the Website Starter Package. You can split the payment into 2-3 installments to make it more manageable for your budget. We'll discuss payment options during your consultation to find a solution that works for you.

Absolutely not! We believe in transparent pricing with no surprises. The price we quote is the price you pay. Any additional features or services beyond the initial scope will be discussed and approved by you before we proceed. We'll always provide a detailed breakdown of costs upfront.

Yes, both the AI Add-On Package and Monthly Care Plan are flexible month-to-month subscriptions with no long-term contracts. You can cancel anytime with 30 days notice. We're confident you'll see the value and stay with us, but we never lock you into commitments you're uncomfortable with.

We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers, and business checks. For monthly subscriptions, we set up automatic payments through a secure payment processor to make billing seamless and hassle-free.

Services

Most websites are completed within 2-4 weeks, depending on complexity and your specific requirements. Simple websites (Website Starter Package) typically take 1-2 weeks, while more complex projects with AI integration may take 3-6 weeks. We'll provide you with a detailed timeline and milestones during your free consultation so you know exactly what to expect.

The Website Starter Package includes everything you need to establish a professional online presence:

Clean, modern website design tailored to your brand
Mobile-optimized and fully responsive across all devices
Basic SEO setup to help you rank in search engines
CRM integration and setup for lead management
Contact forms and essential functionality
Training on how to use your new website

Our AI Add-On Package can include:

AI chat widget to answer customer questions 24/7
Automated lead collection and follow-up sequences
AI appointment scheduler integrated with your calendar
Customer review automation and management
Inventory, menu, or schedule updates through AI
Email automation and personalization
Custom AI solutions tailored to your specific needs

Absolutely! We can redesign your existing website to give it a fresh, modern look while improving functionality and performance. We can also migrate your content, preserve your SEO rankings, and add new features like AI automation. During your consultation, we'll assess your current site and provide recommendations for improvement.

Yes! We can help with content creation including website copy, product descriptions, blog posts, and more. Our team works with professional copywriters who understand how to craft compelling, SEO-friendly content that converts visitors into customers. Content writing can be added to any package at an additional cost.

Our AI solutions are custom-tailored to your specific business needs, not one-size-fits-all templates. We focus on practical applications that deliver real ROI—like reducing customer support time by 60%, automating repetitive tasks, and capturing more qualified leads. Plus, we provide ongoing optimization and training to ensure your AI continues to improve and adapt to your business as it grows.

Technical Questions

Not at all! We handle all the technical aspects for you. Our team will guide you through every step in plain language—no technical jargon. We'll provide comprehensive training on how to use your website and AI tools, and our Monthly Care Plan includes ongoing support for any questions or updates you need.

Yes, you own your website! Once the project is complete and paid in full, you own all the design files, content, and code. However, we recommend keeping our Monthly Care Plan for hosting, security, and maintenance to ensure your site stays secure, fast, and up-to-date.

Yes! We build websites on user-friendly platforms that allow you to make basic updates yourself (like changing text, images, or adding blog posts). We provide training and documentation so you feel confident making changes. For more complex updates, our Monthly Care Plan includes editing services, or you can request changes on an as-needed basis.

Absolutely! Security is our top priority. All websites include SSL certificates (https), regular security updates, malware protection, and secure hosting. Our Monthly Care Plan includes ongoing security monitoring, automatic backups, and immediate response to any security threats. We follow industry best practices to keep your website and customer data safe.

With our Monthly Care Plan, we monitor your website 24/7. If your site goes down, we're notified immediately and will work to restore it as quickly as possible—usually within minutes. We also maintain regular backups so we can quickly restore your site if needed. Downtime is rare, but we're always ready to respond when it happens.

Yes! We can integrate with most popular business tools including CRMs (Salesforce, HubSpot), email platforms (Mailchimp, Constant Contact), payment processors (Stripe, PayPal), scheduling tools (Calendly), and more. During your consultation, let us know which tools you currently use, and we'll ensure seamless integration.

Support & Maintenance

The Monthly Care Plan includes everything you need to keep your website running smoothly:

Premium hosting with 99.9% uptime guarantee
Regular security updates and malware protection
Automatic daily backups with easy restoration
Website edits and content updates (up to 2 hours/month)
Monthly analytics reports and insights
Priority email and phone support
Performance optimization and speed monitoring

We pride ourselves on fast response times. Monthly Care Plan clients receive priority support with responses within 4-6 business hours for non-urgent requests and immediate attention for critical issues. For general inquiries, we typically respond within 24 hours. Emergency situations (like site downtime) are handled immediately.

Yes! Training is included with every project. We'll walk you through how to use your website, make basic updates, and leverage your AI tools effectively. We provide video tutorials, written documentation, and live training sessions. Additional training sessions can be scheduled anytime if you need a refresher or want to learn advanced features.

No problem! Your website is designed to grow with your business. We can add new features, pages, functionality, or AI automation anytime. Just reach out with your requirements, and we'll provide a quote for the additional work. Monthly Care Plan clients receive discounted rates on add-on services.